Privacy Policy

1. Introduction

This Privacy Policy applies to all personal information collected by qtgame through our website, mobile applications, and related services (collectively, the "Services"). By creating an account or using qtgame Services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

qtgame operates as an online gaming platform serving Indonesian players with sports betting, live casino, and slot gaming services. We are committed to compliance with applicable data protection laws and industry best practices. This policy is designed to be transparent about our data handling practices and your privacy rights.

1.1 Scope of This Policy

This Privacy Policy covers personal information collected through:

• Our website at qtgame.cam and all subdomains
• Mobile applications for iOS and Android devices
• Customer support interactions via live chat, email, and phone
• Marketing communications and promotional materials
• Third-party payment processors and service providers

1.2 Acceptance of Terms

By using qtgame Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as outlined herein. If you do not agree with our privacy practices, you must discontinue use of our Services immediately.

2. Information We Collect

qtgame collects various types of personal information to provide, maintain, and improve our Services, ensure platform security, comply with legal obligations, and deliver personalized user experiences.

2.1 Information You Provide Directly

When you register for an account, use our Services, or contact customer support, you provide us with personal information including:

• Account Registration Data: Full legal name, date of birth, gender, email address, phone number, residential address, and username
• Identity Verification Documents: Government-issued identification (KTP - Indonesian National Identity Card), proof of address (utility bills, bank statements), selfie photographs for facial verification
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), payment transaction history
• Communication Data: Customer support inquiries, chat transcripts, email correspondence, feedback submissions
• Marketing Preferences: Communication preferences, promotional opt-ins or opt-outs, newsletter subscriptions

2.2 Information Collected Automatically

When you access qtgame Services, we automatically collect technical and usage information:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution
• Connection Data: IP address, internet service provider, geographic location (country, city based on IP), time zone settings
• Usage Information: Pages visited, features used, time spent on platform, click patterns, navigation paths, games played, bet history
• Performance Data: Page load times, error reports, system diagnostics, crash reports
• Cookies and Tracking Technologies: Session cookies, persistent cookies, web beacons, pixel tags (detailed in Section 6)

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) regarding transaction verification and fraud prevention
• Identity verification services for KYC compliance
• Game providers (Pragmatic Play, Evolution Gaming, etc.) for game session data and outcomes
• Analytics providers for aggregated user behavior insights
• Affiliate partners through which you may have accessed qtgame

3. How We Use Your Information

qtgame uses your personal information for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account
• Processing deposits and withdrawals to your bank accounts and e-wallets
• Providing access to sports betting, live casino, and slot gaming services
• Managing your gameplay sessions and bet history
• Calculating and crediting bonuses, winnings, and promotional rewards
• Processing customer support requests and resolving disputes

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement) through KYC procedures
• Preventing underage gambling and unauthorized account access
• Complying with anti-money laundering (AML) regulations
• Detecting and preventing fraud, cheating, and bonus abuse
• Maintaining transaction records for audit and regulatory purposes
• Responding to legal requests, court orders, and government inquiries

3.3 Platform Security and Integrity

• Monitoring for suspicious activity and unauthorized access attempts
• Identifying and blocking duplicate accounts and fraudulent users
• Protecting against hacking, phishing, and cyber attacks
• Ensuring fair gameplay and preventing collusion between players
• Investigating terms of service violations and prohibited activities

3.4 Marketing and Communications

• Sending transactional emails (account confirmations, password resets, withdrawal notifications)
• Delivering promotional offers, bonuses, and special event announcements (with your consent)
• Providing customer support updates and service announcements
• Conducting satisfaction surveys and collecting feedback
• Personalizing your gaming experience based on preferences and behavior

3.5 Analytics and Platform Improvement

• Analyzing user behavior to improve website navigation and functionality
• Testing new features and optimizing user interfaces
• Understanding game popularity and player preferences
• Improving customer support efficiency and response quality
• Generating aggregated statistics and performance reports (anonymized data)

4. How We Share Your Information

qtgame does not sell your personal information to third parties. However, we may share your data with trusted partners and service providers in the following circumstances:

4.1 Service Providers and Business Partners

Category	Purpose	Data Shared
Payment Processors	Processing deposits and withdrawals	Bank account details, e-wallet identifiers, transaction amounts
KYC Verification Providers	Identity and age verification	ID documents (KTP), selfie photos, proof of address
Game Providers	Delivering gaming content	User ID, gameplay data, bet history, game outcomes
Customer Support Tools	Managing support tickets and live chat	Contact information, support inquiries, chat transcripts
Analytics Services	Platform performance analysis	Anonymized usage data, aggregated statistics
Email Service Providers	Sending transactional and marketing emails	Email addresses, name, communication preferences

4.2 Legal Obligations and Rights Protection

We may disclose your personal information when required by law or when we believe disclosure is necessary to:

• Comply with court orders, subpoenas, or legal processes
• Respond to government or regulatory authority requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, or safety of qtgame, our users, or the public
• Investigate fraud, security issues, or technical problems
• Defend against legal claims or litigation

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the successor entity. You will be notified via email or prominent website notice before your information becomes subject to a different privacy policy.

5. Security Measures

qtgame implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and qtgame servers is protected by 256-bit SSL encryption
• Secure Data Storage: Personal information is stored on secure servers with restricted access and regular security audits
• Database Encryption: Sensitive data including passwords and financial information is encrypted at rest using industry-standard algorithms
• Firewall Protection: Multi-layered firewalls protect our systems from unauthorized network access
• Regular Security Testing: Penetration testing and vulnerability assessments conducted by independent security firms

5.2 Administrative Security

• Strict employee access controls limiting data access to authorized personnel only
• Comprehensive employee training on data protection and privacy practices
• Confidentiality agreements for all employees and contractors with data access
• Regular privacy and security policy reviews and updates
• Incident response procedures for potential data breaches

5.3 Account Security

You play an important role in keeping your account secure:

• Use strong, unique passwords and change them regularly
• Enable two-factor authentication (2FA) for additional security
• Never share your login credentials with anyone
• Log out after each session, especially on shared or public devices
• Report suspicious activity or unauthorized access immediately
• Be cautious of phishing emails pretending to be from qtgame

6. Cookies and Tracking Technologies

qtgame uses cookies and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality including login sessions, account access, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymized information about how users interact with our platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences such as language settings, currency display, and customization options.
• Marketing Cookies: Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness (used only with your consent).

6.2 Managing Cookie Preferences

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may impair platform functionality and prevent you from accessing certain features. Marketing and analytics cookies can be disabled without affecting core services.

6.3 Third-Party Cookies

Some cookies are placed by third-party service providers including game providers, analytics services, and advertising networks. These third parties have their own privacy policies governing cookie usage. We recommend reviewing their policies to understand their data practices.

7. Your Privacy Rights

As a qtgame user, you have specific rights regarding your personal information. We are committed to facilitating the exercise of these rights.

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view most of your account information by logging into your qtgame dashboard. For additional information not available through your account interface, contact our customer support team.

7.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most information directly through your account settings. For changes requiring verification (such as name or date of birth), contact customer support with supporting documentation.

7.3 Right to Erasure

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data for regulatory compliance, fraud prevention, or dispute resolution purposes. Data retention periods are outlined in Section 8.

7.4 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format. We can provide your account data, transaction history, and gaming records in CSV or JSON format upon request.

7.5 Right to Object

You may object to certain data processing activities, particularly marketing communications. You can opt out of promotional emails by clicking unsubscribe links in any marketing email or adjusting your communication preferences in account settings.

7.6 Right to Restriction of Processing

In certain situations, you may request temporary restriction of data processing while we verify the accuracy of your data or assess your objection to processing.

7.7 Exercising Your Rights

To exercise any privacy rights, contact us at [email protected] or through live chat. We will respond to verified requests within 30 days. We may require identity verification before fulfilling requests to protect against fraudulent access.

8. Data Retention

qtgame retains your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.

8.1 Retention Periods

• Active Accounts: Personal information is retained for the duration of your active account plus 6 years after account closure for regulatory compliance
• Transaction Records: Financial transaction data is retained for 7 years to comply with anti-money laundering regulations
• KYC Documents: Identity verification documents are retained for 5 years after account closure
• Marketing Data: Email addresses for marketing purposes are retained until you unsubscribe or for 2 years of inactivity
• Support Inquiries: Customer support correspondence is retained for 3 years for quality assurance purposes

8.2 Secure Data Deletion

When retention periods expire, personal information is securely deleted or anonymized using industry-standard data destruction methods. Anonymized data may be retained indefinitely for analytical purposes as it cannot be used to identify individuals.

9. Changes to This Privacy Policy

qtgame reserves the right to modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. We will notify users of material changes through:

• Email notification to your registered email address
• Prominent notice on the qtgame website homepage
• In-app notification upon next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of qtgame Services after policy changes indicates acceptance of the revised terms.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (plain text display, not a clickable link)
• Live Chat: Available 24/7 through the qtgame website and mobile app
• WhatsApp: +62 812-3456-7890 (available 08:00-02:00 WIB)

Our Indonesian-speaking privacy support team is available to address your data protection inquiries and assist with exercising your privacy rights. We strive to respond to all inquiries within 48 hours.

Last Updated: January 1, 2026

Version: 2.0

This Privacy Policy is effective as of the date stated above and supersedes all previous versions.